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Property Superstore's Frequently Asked questions are constantly being developed. If you have a question, please feel free to contact us and we will make every effort to assist you.
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Property Superstore have a few methods of creating property diescription depending on if you are a private individual with only 1 or 2 (FSBO) properties to advertise or if you are a company or organisation with numerous properties that change on a regular basis (Agent) Private individual All you need to do is register on the site and once you have done so it is is simple matter of 'adding a property' by clicking on the 'Add Property' icon and completing the description fields. This is totally free. Company or agency There are 3 methods of adding your property portfolio to www.property-superstore.com The first is is the same as it is for a private individual - register and create each property manually. The second applies if you would like to import properties to the site via an .xml file created by your own software. To do this, register on the site, then contact us via email, using the email address you used to register with, explaining you want to import via xml. You must attach a sample of your xml file to the email so that we can ensure it contains all the information we require to automatically create a property listing. You must have the ability to upload a compressed (.zip) version of your xml file. This zip file must also contain any images you want to use. The image file name must be captured in tha associated xml file. When all the conditions are correct we will provide you with an FTP account for you to upload the zip files to our server and then our scripts will do the rest. There is a one off set up charge of £100 for this service. Once set up you can add as many properties as you wish. The third and last method is the most popular for agents. Use our partner company Portal Manager. This service allows you to create individual properties in a very similar way to Property Superstore. The difference then is that you able to export the property deatils to numerous websites at once, some of which are free. This gives you maximum exposure at minimal cost. All properties imported to Property supertsore via Portal Manager are done so without cost. All we ask in return is that your website contains a link to Property Supertstore, advertising the fact your properties can be found on our site. You should create an account on Property Superstore using the same email as the one for Portal Manager. Edit your Property Superstore account/profile to include details of your companies details, logo and website - this will be displayed on all your properties on Property Supertsore.

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Is Property Superstore really Free ? Yes. You can advertise your property house, flat or any other property totally free of any charge. Creation of an account and then creation property listing is totally free.
Is advertising my property all that's available ? No. We offer more than simply advertising your property for sale or rent Property Superstore offers additional - 'paid for' services. These are completely optional and include
The purchase of 'For Sale' or 'To Let' notice boards.Improved visibity of your property listing by lifting it to the top of the search results.Ability to make static images of the property into a slide show using the photographs within your listing.The placing of a single thumbnail image and brief description into the side menu area'sWe offer hosting of property related websites either via a sub domain (i.e. yourdomain.property-superstore.com or via your own unique domain address (see www.pwspain.net for how simple but effective this can be)
I intend to use an estate agent - Can I advertise here also ? Yes - Most agents agreements are "sole agent" agreements, therefore your are free to advertise or offer your house anywhere, except through another Estate Agent. However, some Estate Agents have "sole seller" agreements, in this case the estate agent is entitled to his fees should you sell your house, regardless of where you advertise it or who you sell it to. How do people contact me to make an offer to buy or become a tenant ? You can choose to have a contact telephone number in your property listing or you can just use our secure email system. The email system we use ensures that no one gets your email address from our site. People can send you a message from the contact form in your listing. This message is then forwarded via our system directly to you. If you reply to the email you receive it will be sent direct to the person who sent you the message. (at this point they will know your email address) This greatly reduces the risk of receiving 'SPAM' or abusive mails.
You should always be aware that not everyone is genuine. There are a lot of scam artists in the world of the internet. Check out our advice on preventing fraud and other scams. Are my details secure ? Property Superstore Ltd do not provide your details to any 3rd party. This includes your name and email address. When you register you are asked to provide a contact telephone number - this is optional and will be displayed on your property listings. It is possible to edit your account profile and remove this telephone number if you wish. You may want to consider purchasing a 'pay as you go' sim card for a few pounds.This can then be disposed of once you have sold your property. The name you use to register and create an account is also displayed on your property listing by default. Again, this can be edited at anytime to any name your wish.We do this so that if people do contact you they can at least ask for the right person. When I register - what's the difference between a Private Person and an Estate Agent ? Private person allows for simple contact details to be provided. Creating an agent account allows you to provide details of your company, links to your website (if you have one) and also a small image of your company logo. Your business hours can also be published on your listings. In short - Private individuals provide less information. I have found someone to rent my house. Do I have to delete the listing ? No You can either take the property 'off line' or amend the availabilty calendars to reflect how long you expect to have a tennant. If the property listing is offline it will remain on our database but will will not show up in any search results for similar properties.
The calander funtion allows the property to found in search results but will show the browser that the property is not available untill a certain date, perhaps some months hence.
You could always delete the property, but if your property becomes available for rent, you will need to complete the description and upload photographs etc all over again.
How are the properties on the site advertised elsewhere ? Every property listing is submitted to the major internet search engines including Google, Google Base (real estate database), MSN Search, Windows Live, Yahoo!, ASK, Alexa and newsfeed portals that provide up-to-date news feeds of available properties. See details of our advertising policy.
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Is it OK to buy from a private seller? Yes it's fine to buy from someone selling privately, you just need to make sure they have priced their property fairly and both of you have independent and good solicitors. Check too that the seller gives you a copy of their Home Information Pack. The only time they won't need one is if they haven't advertised the property at all and are a friend/neighbour who happened to be chatting about buying/selling. What is different about buying a new build?
There are lots of differences about buying a new build property. Firstly they are built to the latest construction, plumbing and electric rules and regulations so they are likely to be quite safe. They would also be much more energy efficient than buying a ‘second hand home' so this means your utility bills should be lower. However they can be more expensive to purchase than other properties, are often on ‘estates' with lots of other properties and the room sizes and any gardens tend to be smaller. They also often have less sound insulation between the rooms, although the floors and ceilings of new build flats now have to have extra sound insulation. Be careful to ensure you always buy a new build subject to a ‘snagging survey' and use your OWN independent solicitor - not one recommended by the developer, even if they offer it to you for free! How do I know how much to offer for a property? A property is only really worth what you are willing to pay for it and what the vendor is willing to accept. You need to work out if the property is worth what they are asking by comparing against other similar sized and located properties that are under offer, or have just sold. You then have to consider, do you really want this property? Are you going to stay for a few years or for many years? Are you in a cash buyer's position so can offer subject to moving quickly? Is the vendor desperate to sell or just wants the best price? Ideally offer the price that you are happy to pay for the property - as long as it's fair compared to others that have sold recently. How do I work out an offer price? If you want to find a ‘scientific' method, then you need to work out the square footage (or meterage) of the property you want to buy, and then find three other properties that have sold within the last few months and are similar in size and location. Find out what price they sold for and work out their square footage/meter age and compare them to the property you are offering on. If they are £220 per square foot and your property is 1,000 square feet, then considering offering around 1,000 x £220 = £220,000. If the asking price is £235,000 and there are no other features such as a larger garden or a garage etc then this would seem to be a fair price to offer. Should I make an offer to the agent or to the owner? Ideally you should make an offer to the agent, unless the property is being sold privately by the owner. If you do make the offer to the agent, they are legally required to put your offer in writing to the owner. There is nothing to stop you from making sure this has happened by putting a note through the vendors door, or giving them a call. It is worth swapping numbers so that if there are any problems and the agent doesn't seem to be able to get any answers, it's worth talking to the vendor's directly. How do I know the agent has passed on an offer? Legally an agent must pass on any offer in writing to a vendor, so to check this ask for a copy of the letter and contact the vendor after a few days if you haven't heard anything to check they know you are serious and have made an offer. What is gazumping? This is where a buyer and a seller have agreed a price, say £150,000 for a property and then another buyer comes in and offers more - say £155,000 - which the seller then accepts. The first buyer is termed as ‘having been gazumped'.
Can I avoid getting gazumped? Unfortunately, until you have exchanged contracts any buyer or seller can pull out of a deal prior to this time. To help, you can agree your offer to be exchanged by a certain period of time, say six weeks, and as a buyer, ask for the property to be taken off the market subject to the buyer having a survey. This should at least stop other buyers visiting the property. What is gazundering? This is where a buyer and seller have agreed a price, say £150,000 for a property and then typically, just before exchanging contracts, the buyer drops the price, to say £145,000 in the hope that the seller will accept it so they can proceed with their purchase. This isn't a very nice practice, and ideally it's worth putting the property back on the market to see if there is another buyer that will offer the £150,000 even if it's just for a week or two. Can I avoid gazundering? Again, it's difficult to avoid before you exchange contracts. You can however keep your property on the market until time of exchange, or at least until the buyer has had their survey done to ensure that you line up potentially more than one buyer just in case they try to lower their offer prior to exchanging. What if an agent doesn't send me details of a property I wanted to buy? This does happen, often due to regular staff changes within the agency. If you do find a property for sale that you would have wanted to view, then raise this politely with the agent. Find out why they didn't send it to you. Was it just that they made a mistake (it happens!) or is there something in the property description that meant you didn't get it. For example have you asked for three double bedrooms, and this property was two doubles and a single? Have you specified a garage and this property hadn't got one? Was it outside your price range? If so make sure you re-adjust your property request details accordingly. How do I get agents on my side if I'm a buyer? Believe it or not by being honest - and friendly! Many people treat estate agents badly. Chastising them for not finding a property to view that they want within their price range (when there probably isn't one) or for not valuing their property for sale at as higher price as the vendor wants (when it's not worth that much)! As a buyer, make sure you show them a mortgage agreement in principle to prove you have the funds to buy and ideally a legal company that you are going to use (although they may try to sell you their package!) . Also ALWAYS turn up to viewings and ring the agent with your feedback. Be fair with offers too and if accepted, get your survey done quickly. What should I look out for when viewing a property for the first time? Check the property has the rooms that you need and anything else such as a garage or garden if you have specified one. Make a note of anything that needs work doing to it - check the roof tiles, the chimney has flashing, the windows and doors fit properly and whether they need replacing. Check things like the boiler - is it serviced every year? And ask if they have an electrical safety certificate. Find out if any changes have been made and if they have the relevant paperwork eg planning permission, building regulations, guarantees for timber and damp etc.
What should I look out for when viewing a property for the first time? Check the property has the rooms that you need and anything else such as a garage or garden if you have specified one. Make a note of anything that needs work doing to it - check the roof tiles, the chimney has flashing, the windows and doors fit properly and whether they need replacing. Check things like the boiler - is it serviced every year? And ask if they have an electrical safety certificate. Find out if any changes have been made and if they have the relevant paperwork eg planning permission, building regulations, guarantees for timber and damp etc.
What's a sealed bid? This is where two or more buyers put in an offer ‘in a sealed envelope' to be opened at the same time. Typically the buyer that is picked offers the best price and/or is in the best position to move.
How much should I offer for a sealed bid? Only as much as you want to. Just because it's a sealed bid doesn't mean you should offer more than you can afford or think the property is worth - unless you are planning to live in it for a long time. For more information visit ‘how much do I offer on a property'.
What are this year's price change predications? 2009's price predictions went from a 10% increase to a 30% decline! In general however most property price predictions are wrong and few companies/economists get them right. In general the overall fall in property prices for 2008 will be around -20%. However in some areas and for some properties, they could still grow at 10% and others could be falling by 20% - it just depends on local supply and demand! 2009 predictions range from no change to a further 30% fall, taking us back to 2001 prices.
Does it make any difference which legal company I choose? Yes it really does! A good legal company will be proactive about your purchase/sale. A bad one will only ever worry about what is completing this week and then exchanging the next. Bad legal companies also only ever send letters asking for information - and if they don't get a response, just send another, rather than ringing and making sure they get your case. Ideally go for a ‘no sale, no fee' and ‘fixed fee conveyancing' package as they have an incentive to get through your case quickly or they won't get paid! You also don't pay the solicitors fee if your sale falls through and you won't have any nasty surprises with the bill as you know the costs upfront.
What are the different types of legal services? There are six different types of legal services. A local solicitor that does all kinds of legal work; a local solicitor that specialises in conveyancing; a ‘shed' conveyancing company that has lots of clients, works out of a big office, often with lots of different people working on your case; a mortgage company which has a ‘panel' of legal companies working for them who your case gets referred to; ‘no sale', ‘no fee' conveyancing companies who fix the price of your conveyancing and don't charge the solicitors fee if the sale falls through; new build conveyancers, who work either for developers or will do other conveyancing work and know what to look for in new build contracts.
Information source : Designs on Property Ltd Need to find out more? Visit : http://www.designsonproperty.co.uk |
How do I find property to rent? You can find rented property on-line on property portals, such as at a local letting agent as well as in the local property paper and in places like the post office and supermarket advertisements. Does it matter who I rent from? It certainly does! Although we tend to fall in love with a property quickly, it is essential to rent from an independently recognised source. For example, renting from a letting agent that is a member of NALS and renting from a landlord that is a member of a landlord association such as the National Landlords Association.
What are the responsibilities of the tenant? These will be specified in the contract, but typically the tenant is responsible for paying the rent at the agreed rate on the agreed day and by a specified method, for example, direct debit. The tenant must also not disturb neighbours, must keep the place tidy as well as let the landlord/letting agent know if they have any problems with the property (eg a leak or fire). When the tenant leaves the property, they need to leave it in the same condition (bar fair wear and tear) as they moved in. What are the rights of the landlord? These will be specified within the letting agreement but are typically to receive the rent agreed on the date set out in the agreement; that the tenant takes care of the property and advises if there are any problems; that the tenant doesn't disturb the neighbours and moves out on the date specified in the agreement, or advises the landlord if they want an extension or to leave earlier than planned.
Do I need to pay for an inventory or can I do it myself? With the Tenancy Deposit Protection Scheme in place it's advisable to have an inventory done by a third party as if there is a dispute, the Tenancy Deposit Protection Scheme company or a judge is likely to look more favourably on an independent inventory. If you do carry one out yourself make sure there are lots of photographs and even a video recording in case of a dispute. Inventories however don't cost that much versus the time they take, so doing it yourself (unless you really enjoy it) can be a false economy. What charges will letting agents make? Lettings agents make a variety of charges including some or all of the following. Make sure that you understand all the charges upfront and know when to repay them. Costs include a deposit (returnable)equivalent of 4-6 weeks rent and EITHER a reservation fee for the property which can cost from £30 to several hundred pounds OR an administration fee which can be £100 plus, then you need to have tenant referencing to prove you have a good credit rating which could be included in the fee or additional fee of £30. Sometimes there is an agreement fee to pay which could be around £25 but one of the most important things to pay for - even if the agent/landlord won't pay insist on an inventory of the property that will cost from £50-£100. If you want to re-sign an agreement to rent the property for longer than agreed be aware you may also have to pay a renewal fee which could be around £25. Is it OK to pay cash for rent? There is no reason why you can't pay cash for rent if the letting agent/landlord are agreeable, however it is better to pay via a bank as each payment can then be independently tracked in case of a dispute. If you pay your rent weekly, cash or otherwise, make sure you have an independent record via a rent book which records your payments.
When do I need a rent book? You should have a rent book if you are paying cash for rent, or are paying rent on a weekly basis.
What other costs do I have to pay above the rent? As a tenant, depending on the type of agreement you have signed, you are likely to have to pay for all utilities (gas, electric, broadband , telephone, cable etc) and sometimes the water bill too. You are also likely to be responsible for a TV licence, any cleaning required and the council tax.
What is in a rental contract? This is a contract that sets out the agreement between a landlord and a tenant to rent part or all of a property. There are different types of agreement. The two most likely ones are an Assured Shorthold Tenancy Agreement (AST) or a Rent a Room Licence agreement. The AST gives you more protection than the licence agreement as you have more rights to remain in the property versus renting a room where there is a live in landlord. What shouldn't be in a rental contract? Basically no clauses should be in the contract which are perceived as ‘unreasonable'. This could be not having friends to visit at anytime, or allowing the landlord access to the property whenever they want. Or clauses that expect you to cover costs such as fair wear and tear. A good tip is to read the contract thoroughly, especially if you are renting directly from a landlord and if it doesn't make sense, isn't easy to read or mentions a letting agent at anytime, then the agreement is likely to be outdated or invalid. Take a contract to the Citizens Advice Bureau or to a letting legal specialist and ask them to check it out for you.
Is it OK to sign a rental contract straightaway? No and anyone that insists or pushes you to do so, even if they threaten that you will lose the property, then it's worth walking away. You should have at least one if not two working days to read and check out the contract. Never sign it immediately and get independent advice from Citizens Advice Bureau or a lettings legal expert.
How can I get a rental contract checked? How much will it cost? You should check your letting contract with an independent person such as a legal lettings specialist or a support service such as Citizens Advice Bureau. To get a legal contract checked with a legal lettings specialist, would cost from £50-£75 and would certainly be worthwhile as it could save you a lot of problems trying to get your deposit back or end your agreement etc. How long can I stay in a rental property? On average, most rental contracts which are Assured Shorthold Tenancy Agreements and are for six months to a year, usually with a six month break clause and you can then extend them on a monthly basis, if the landlord agrees or sign up to another six months. Some contracts however are for shorter periods of times, such as three months, but these are usually for very expensive short term lets. What household bills do I have to pay? This depends on what you have agreed with the landlord/letting agent and is usually explained in the contract. If you are renting a room in a property, then all standard bills such as utilities and council tax are normally included, bar the telephone bill. If you are renting a whole property, then you are likely to have to pay all the bills, such as council tax, utilities, TV licence etc.
What paperwork do I need to rent a property You will need to show the landlord/letting agent that you are who you say you are, so some form of identity such as a passport/driving licence. Other requirements are official paperwork that proves you live where you currently live, which might be a recent (within months) utility bill. If you are renting for the first time, you may need a guarantor for the rent - and they must be someone that can afford to pay if you default on the rent, such as a parent. Other paperwork you may need will be a reference from the bank to state that you have enough money to pay to rent and your bank details so that you can pay the rent by direct debit. How long will it take to rent a property It can take from as little as a few days to a few months, depending on the type of property you are looking for. If it's just you and you have no children and/or pets, then it's a lot easier to find a property, but it is worth giving yourself a month to six weeks to find somewhere so you don't put yourself under pressure. If you have pets or children or are on social security benefits, then you should leave yourself three months at least to find the right property as many private landlords either can't (due to lender's restrictions) or won't rent to people with pets, children etc.
How much deposit will I pay? The rental deposit is usually four to six weeks of the rental payments. So if your rent is £1,000 per month, it would be £1,000 to £1,500 per month. Make sure you don't hand over your deposit until you have it in writing which Tenancy Deposit Protection Scheme your landlord/letting agent has signed up to. This will ensure that if there are problems getting your deposit back, then there is someone independent who will review your case at no cost.
What do I do if my landlord keeps disturbing me/entering the property? The first thing you need to do is to check your contract to see what rights of access your landlord has to the property. If you are renting a room, then your room is private and there should be agreed access. This might be once a month, while you are there, for example, to check your room is tidy. If you are renting the whole property, then the landlord should give at least 24 to 48 hours notice - depending on what is in your rental agreement. If your landlord is entering your room/home without any notice, then speak to the letting agent or write to the landlord and request that they give notice, referring to the terms of the contract. If this doesn't work, seek help from the Citizens Advice Bureau and/or from a letting legals specialist. Information source : Designs on Property Ltd Need to find out more? Visit : http://www.designsonproperty.co.uk |
Do I need a Home Information Pack (H.I.P) From April 6th 2009, if you're selling your home,there are two key changes you need to know about. The first change is that, from this date, the Home Information Pack will need to be available from the first day your property is put on the market. The second is to the HIP itself, which will now contain a new Property Information Questionnaire. The PIQ, which you will need to complete, will provide a summary of key information about your property in one place. This compulsory one-stop checklist gives buyers information they need to know before making any decision. First-time buyers, with little experience of buying a home, will find this particularly helpful.
The PIQ aims to reduce unnecessary delays caused by information coming to light later in the home selling and buying process. By ensuring that common questions are answered at the beginning, and before sellers or buyers invest heavily in a transaction, unwanted surprises can be avoided later on.
These changes are being introduced to HIPs so that better information is available from the first day a property is put on the market, helping to inform decisions for sellers and buyers, and helping to make the home selling and buying process more straightforward.
Most Standard Properties that are being sold do indeed need a Hip. However there are some exceptions to this rule. including:- - Properties where there is no marketing (e.g. private sale with no advertising)
- Non-residential properties (i.e. Barn, lock up garage)
- Holiday Homes that are not used all year
- Multi use property
- Properties about to be demolished.
For more information why not visit the government hip website
To find a company that can provide a HIP simply Google " Home information pack " or visit My Hip Home |
Do I need a Energy Performance Certificate (EPC) ? Energy Performance Certificates (epc) are usually provided with a HIP certificate (see above) however in October 2008 a new scheme came into force in England and Wales which requires all landlords to give new tenants a certificate showing the energy efficiency of their rented property. This is to allow potential tenants to consider energy efficiency and fuel costs.
An Energy Performance Certificate will be given to rented buildings, detailing their efficiency on a scale from A to G. The required examination will check on boiler performance, insulation, double-glazing and the efficiency of appliances.
There is speculation that a prospective tenant may try to force down the rent of a property if it received a bad energy-efficiency rating.
Landlords who refuse to comply can incur a £200 repeatable fine for each unassessed property. EPCs cost between £50 and £150, depending on who carries out the energy assessment. All EU members must have the system in force by the beginning of next year.
Known as an EPC, the Energy Performance Certificate will be welcomed by tenants seeking better value and more energy-efficient properties.
The chairman of the National Landlords’ Association advises landlords to get their EPCs sorted out as quickly as possible so that they are ahead of the game when it comes to re-letting a property. He said that every landlord hates void periods and needs to be in the position to react quickly when an existing tenancy ends
For more information why not visit the government epc website |
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